Job opening: Support Employee
Do you have good communicative skills? are you a fast worker who is customer-oriented? Are you ambitious and looking for a strong team at a fast-growing and innovative company where you can contribute to a more secure society?
Become full-time Support Representative at Online Payment Platform!
Who are we?
Online Payment Platform is established in 2012, located in Delft. We are an innovative company made up of a close team of almost 30 colleagues. In the previous years, Online Payment Platform has proven to be an important player in the field of online payments. Besides large customers such as ANWB, PayPal, Universities and Kamernet, we also count Marktplaats to our customer base. In fact, we are certain that you have come across Online Payment Platform as well!
Online Payment Platform primarily enables payment processes on platforms; not only business to business (B2B), but also business to consumers (B2C). We are the first (and so far) the only Payment Service Provider in the Netherlands to facilitate consumer to consumer (C2C) payments! Online Payment Platform strives to make the world of online payments easier and more secure, on a place where we believe in: Platforms.
Who are we looking for?
We are looking for an ambitious full-time Support representative, capable of settling 100 to 150 support tickets or phone calls every day. For example, support tickets originating from transactions initiated on Marktplaats. You will partly work independently, but we expect you to look for the necessary collaboration with technical colleagues, for example when you determine trends that you would like to discuss. To do this right, having affinity in the (online) payment environment is a plus.
As a support representative, you are very customer friendly with good communicative skills. Besides excellent Dutch speaking and writing skills, it is also a must that your English speaking and writing skills are excellent due to our international character. German or French are a plus Because we are a very close team, we expect you to be a real team player and you help and support your colleagues where needed. Furthermore, we hope that you are ambitious, because in the future you might be able to expand, optimize or control support-tasks such as web care or Chatbot in the future.
We are looking for someone with at least HBO work and thinking capability (higher professional education).
What do we offer?
If you are going to work at Online Payment Platform, we can guarantee you that you will end up in a fun and strong team that does not hesitate to criticise and especially does not hesitate to compliment. Successes are celebrated and mistakes are learning points. You will collaborate on a service and product that facilitates secure online payments between consumers and businesses on large and international platforms.
Since we are an innovative company, we are very curious for your ideas and creative applications. If you have the ambition to grow, we make it possible. Both horizontal (specialization) and vertical (coordinating). But if you are looking for a fun part time job instead, for example during your studies, this is possible as well.
Besides a market-conform salary, we offer an annual contract (with 1 month probation), travel allowance, daily lunch (lunch time is at our expense), cosy get-togethers, profit distribution and fun trips. Our support working hours are from 9 to 17. Moreover, we offer growth opportunities.
Are you enthusiastic and do you think the role of support representative is perfect for you? Then we would like to get to know you! Send your motivation and resume to Danielle Ruijs at email@example.com.
Acquisition, in any form whatsoever, is not appreciated.