OPP accompagne Micazu dans sa transition réussie vers un modèle à la commission

Avec OPP, Micazu est passé de l’abonnement à la commission : hôtes vérifiés, conditions libres, versement Escrow au choix, commission prélevée par réservation.

Micazu rents out holiday homes in about sixty countries, owned by private owners who set their own rental and payment conditions. It started as part of D-Reizen, has operated independently since 2010, and books more than half a million overnight stays a year. Until the switch, hosts paid a fixed annual fee plus a fixed amount per booking, and guests paid hosts directly. OPP already collected the fees from hosts to Micazu; the payments between guests and hosts did not touch the platform.

The Micazu holiday home website on a desktop screen

“With the transition to a commission model, we wanted to be able to facilitate this through our own platform. The subscription model created a lot of administrative burden. The goal of the transition is to reduce this burden and to be able to grow faster as a rental platform where our landlords also benefit.”

Barry Veninga, eBusiness Director at Micazu

The partnership: a commission model that keeps hosts in control

Micazu had always run on subscriptions. Moving to a commission model meant every booking payment now needed to flow through Micazu itself, without taking away the freedom hosts were used to. Since OPP already knew the platform, it was a no-brainer for Micazu to bring the challenge to them.

OPP and Micazu partnered to make the switch. OPP onboards and verifies every host, lets each host set their own deposit and balance terms, holds funds in Escrow until the host is ready to release them, and splits off Micazu's commission automatically on every booking.

The challenge: flexibility most payment providers cannot offer

On Micazu, every host sets their own terms. One host may ask for a down payment at booking and the rest shortly before arrival; another may use entirely different terms and cancellation conditions. A commission model meant all of these payments had to run through the platform, so the payment provider behind it had to handle each host’s own terms rather than one standard flow.

“We find it important that our landlords have a lot of freedom and are served in a customised manner. For example, landlords must be able to determine themselves when the down payment and the balance payment must be made and what the cancellation conditions are. Because this is not the standard, most payment service providers drop out because they simply cannot offer this flexibility.”

Barry Veninga, eBusiness Director at Micazu

OPP already collected Micazu’s subscription fees, so it knew the platform well, and it built the new payment flow around that flexibility.

Our solution: onboarding, Escrow on the host’s terms, and commission per booking

Micazu phased out its subscription model step by step. From 2020, it ran a hybrid model for two years: existing hosts could choose whether to take payments through OPP or keep dealing with guests directly, while new hosts joined on commission straight away.

Today, every host is onboarded by OPP before they can rent out a property. OPP verifies the host’s identity and bank account through its onboarding and links the account to the payment system. Once the host has created a listing, guests can book and pay.

OPP integrated Escrow so that hosts decide when they receive the money: held until later, or paid out straight away through OPP’s instant payouts. Multi-split deducts Micazu’s commission when the balance payment goes to the host. Guests pay with iDEAL, Sofort, Bancontact, MyBank or Giropay. OPP developed new functionality where Micazu’s needs asked for it, and the two teams meet monthly to go through the next wishes.

“They not only look at the possibilities they offer, but are also willing to develop new functionality. We have been able to take some nice steps together and have developed a solution that fits us, our systems and our users perfectly.”

Barry Veninga, eBusiness Director at Micazu

The impact: flexibility for hosts, more security for everyone

Hosts kept the freedom they were used to: they set their own payment terms and decide when they are paid, while Micazu’s commission is deducted automatically. Because OPP meets the strict legislation, guests and hosts both have more security over the payment. Transaction costs are in line with the market, which for Micazu means a strong price-quality ratio.

“Usually, most bookings for the summer are made in January. Some landlords are dependent on these deposits and want to receive them directly, others prefer to let us hold them. With this we can offer our users what they need. With multi-split payment functionality, we can also easily offset the commission on a booking when the balance payment is transferred to the landlord.”

Barry Veninga, eBusiness Director at Micazu

Micazu’s goal is to offer the platform in at least ten languages across Europe. OPP works with platforms across Europe, so it can grow alongside Micazu.

What this means for you: why rental platforms need Escrow with flexible terms

If you run a rental marketplace and want to move from listing fees to commission, Micazu’s transition is the template: payments through the platform, hosts verified once, money held until the moment the host chooses, and your percentage split off automatically.

Want to see how Escrow and multi-split could support your commission model? Get in touch to learn more.

Talk to our team

Questions fréquentes

Comment une plateforme de location passe-t-elle de l’abonnement à un modèle à la commission ?

Micazu a procédé étape par étape. À partir de 2020, la plateforme a appliqué pendant deux ans un modèle hybride : les hôtes existants pouvaient choisir d’encaisser ou non leurs paiements via OPP, tandis que les nouveaux hôtes passaient directement à la commission. Maintenant que chaque paiement de réservation passe par la plateforme, OPP prélève automatiquement la commission de Micazu.

Les hôtes peuvent-ils conserver leurs propres conditions de paiement et d’annulation ?

Oui. Sur Micazu, les hôtes décident quand l’acompte et le solde sont dus, et quelles sont les conditions d’annulation. La plupart des prestataires de paiement ne peuvent pas offrir cette flexibilité ; OPP a conçu la solution autour d’elle.

Les hôtes peuvent-ils choisir quand ils sont payés ?

Oui. Certains hôtes dépendent des acomptes versés en janvier par les vacanciers pour l’été et veulent les recevoir immédiatement ; d’autres préfèrent qu’OPP conserve l’argent sous séquestre jusqu’à plus tard. Chaque hôte décide.

Comment la plateforme perçoit-elle sa commission ?

Grâce au multi-split. Lorsque le solde est versé à l’hôte, OPP en déduit automatiquement la commission de Micazu.

Quels moyens de paiement utilisent les vacanciers d’autres pays ?

Au moment du changement, la plupart des vacanciers de Micazu payaient avec iDEAL ; Sofort, Bancontact, MyBank et Giropay étaient également disponibles. C’est important pour une plateforme qui propose des maisons de vacances dans une soixantaine de pays et dont les vacanciers réservent en néerlandais, en allemand et en anglais.

Services utilisés

Online payments

Escrow

Multi Split

Instant payouts

Business onboarding

Customer onboarding