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Couverture multilingue
Un soutien complet dans toutes les grandes langues européennes — aucune lacune de traduction.
Flexibilité des canaux
Email, chat, billetterie, téléphone, les flux de support correspondent à l'UX de votre plateforme.
Créer un ticket
Outils déclenchés par l'utilisateur
Permettez aux utilisateurs d'ouvrir des tickets et de lancer des litiges directement depuis votre plateforme.
Litiges. Entièrement automatisé.
Assistance qui coche toutes les cases réglementaires
Nous traitons chaque litige comme s'il pouvait faire l'objet d'un audit, et nous assurons une traçabilité complète depuis le premier contact jusqu'à la résolution.
Gestion des rétrofacturations conforme
Chaque escalade suit les règles de l'UE/Royaume-Uni et les protocoles des réseaux de cartes.
Journaux de médiation
Toutes les étapes sont enregistrées et exportables pour examen par la plateforme ou à des fins légales.
Règles de support et de protocole
Ensemble, nous signalerons les schémas suspects, protégerons contre la fraude et resterons prêts pour les audits.
Transformons les différends en résolutions.
Plus qu’un support, une véritable protection pour votre entreprise.
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Pays-Bas
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Royaume-Uni
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 21 15" xmlns="http://www.w3.org/2000/svg"><g d="M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 10 L 21 10 L 21 15 L 0 15 Z M 0 0 L 21 0 L 21 5 L 0 5 Z" fill="transparent" height="15px" id="XzRpA4mAz" width="21px"><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="transparent" height="15px" id="XCFtYv_Jq" width="21px"/><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="rgb(249, 57, 57)" height="15px" id="vXDwJvQp4" width="21px"/><path d="M 0 0 L 21 0 L 21 5 L 0 5 Z" fill="rgb(255, 218, 44)" height="5px" id="rmOZaDxHV" transform="translate(0 10)" width="21px"/><path d="M 0 0 L 21 0 L 21 5 L 0 5 Z" fill="rgb(21, 21, 21)" height="5px" id="UWbQLlED_" width="21px"/></g></svg>)
Allemagne
![](data:image/svg+xml,<svg aria-label="Switzerland" display="block" role="presentation" viewBox="0 0 21 15" xmlns="http://www.w3.org/2000/svg"><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="rgb(249, 57, 57)" height="15px" id="jqwXgipmw" width="21px"/><path d="M 3 3 L 0 3 L 0 6 L 3 6 L 3 9 L 6 9 L 6 6 L 9 6 L 9 3 L 6 3 L 6 0 L 3 0 Z" fill="rgb(255, 255, 255)" height="9px" id="eTfnKWxeK" transform="translate(6 3)" width="9px"/></svg>)
Suisse
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 21 15" xmlns="http://www.w3.org/2000/svg"><g d="M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 0 L 7 0 L 7 15 L 0 15 Z M 14 0 L 21 0 L 21 15 L 14 15 Z" fill="transparent" height="15px" id="tcP6vc9PB" width="21px"><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="transparent" height="15px" id="RipybHRC3" width="21px"/><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="rgb(255, 255, 255)" height="15px" id="lrfQrkHvN" width="21px"/><path d="M 0 0 L 7 0 L 7 15 L 0 15 Z" fill="rgb(26, 71, 184)" height="15px" id="cmoZmfNrj" width="7px"/><path d="M 0 0 L 7 0 L 7 15 L 0 15 Z" fill="rgb(249, 57, 57)" height="15px" id="Ni7wmj9no" transform="translate(14 0)" width="7px"/></g></svg>)
Italie
Plus de 30
30+ marchés
Adapté aux écosystèmes à fort volume.
Couverture complète des litiges
Gestion de bout en bout des demandes et litiges liés aux paiements.
Réduire le risque
Réduire l'implication de la plateforme dans les questions sensibles ou techniques.
Testé et aprouvé
Fiable pour des plateformes de premier plan comme Marktplaats et Royal FloraHolland.
