Snellere uitbetalingen aan 9.000+ campings: zo regelt ANWB Camping zijn boekingsbetalingen met OPP

ANWB Camping laat betalingen tussen kampeerders en 9.000+ campings via OPP lopen: betalen met iDEAL, en campings krijgen veel sneller hun geld dan via de bank.

OPP and ANWB Camping have worked together since 2018 on the payments between campers and more than 9,000 affiliated campsites across Europe. Campers book and pay on the platform with iDEAL and other familiar payment methods, and OPP pays each campsite out far faster than a bank transfer did.

ANWB Camping is one of the best-known names in Dutch camping. For decades, its guides have helped millions of campers find the right spot, from the Achterhoek to the Ardèche.

About ANWB Camping: from camping guide to the largest camping platform in the Netherlands

ANWB set up a separate branch for camping in 1983. Over the years, ANWB Camping went from informing campers about European campsites to letting them book one directly on anwbcamping.nl. That made it the largest camping provider in the Netherlands, with 3.2 million visitors a year looking for the right spot. Online service now runs through the whole journey, from finding a campsite to paying for it.

“With our various digital activities, we offer the customer optimal support throughout the entire customer journey.”

Erik Spliet, Marketing and Sales Manager at ANWB Camping

The challenge: campsite payouts that took more than two weeks

Paying for a booking is the last step of that journey, and it has to work. ANWB Camping used to process these payments through a bank, and it took more than two weeks before a campsite received its money. For thousands of campsite owners across Europe, that meant waiting for revenue campers had already paid. Campers, for their part, wanted to pay with iDEAL, the method most Dutch consumers use to pay online.

“Consumers expect this to be well-organised. Especially if you work with an established name like ANWB.”

Erik Spliet, Marketing and Sales Manager at ANWB Camping

ANWB Camping looked for a payment partner that could handle international payments, speed up payouts to campsites and offer iDEAL, and that met the standard of reliability and quality campers associate with the ANWB brand.

Our solution: online payments for campers, faster payouts to campsites across Europe

OPP runs the payments between campers and campsites on the platform. With OPP’s online payments, campers pay for their booking with iDEAL or another payment method they know. OPP then pays each campsite through its instant payouts, in the Netherlands and abroad, without the weeks of waiting the bank process used to cause.

OPP’s role went beyond processing. During the coronavirus crisis, OPP advised and supported ANWB Camping as it answered a wave of questions from campers about bookings and cancellations.

“With the expertise and experience of Online Payment Platform, we can continue to improve and streamline the payment process on our platform.”

Erik Spliet, Marketing and Sales Manager at ANWB Camping

The impact: peace of mind for campers and campsites

For campers, paying for a campsite now works the way they expect: they book and pay in one go, with iDEAL or another familiar method. Campsites no longer wait more than two weeks for their money, wherever in Europe they are. And for ANWB Camping, a crucial part of its service simply works, under a name people trust to get it right.

“We have the guarantee that a crucial part of our service runs smoothly. This not only contributes to a simple customer-friendly process with a small margin of error for both campers and campsites, but also strengthens the reputation of ANWB Camping as a reliable platform.”

Erik Spliet, Marketing and Sales Manager at ANWB Camping

What this means for you: why booking platforms need a payment partner built for platforms

If your booking marketplace takes payments on behalf of hundreds or thousands of providers, a bank transfer that takes weeks is a problem for every one of them. A payment partner built for platforms collects each payment with the methods your customers prefer, and pays every provider out quickly, across borders.

That is what OPP does for ANWB Camping, for more than 9,000 campsites at once.

Want to see how OPP could handle payments on your booking platform? Get in touch to learn more.

Talk to our team

Veelgestelde vragen

Kan OPP uitbetalen aan accommodatieaanbieders in andere Europese landen?

Ja. ANWB Camping gebruikt OPP om meer dan 9.000 campings te betalen, in Nederland en elders in Europa. Het afhandelen van internationale betalingen was een van de redenen om de boekingsbetalingen van de bank naar OPP over te zetten.

Waarom een betaalprovider gebruiken in plaats van een bank voor boekingsbetalingen?

Een bank verplaatst geld, maar is niet gebouwd om namens duizenden aanbieders betalingen te innen en ieder van hen uit te betalen. Bij ANWB Camping betekende verwerking via de bank dat campings meer dan twee weken op hun geld wachtten, en dat kampeerders niet met iDEAL konden betalen. Een betaalprovider die voor platforms is gebouwd, regelt de betaalmethoden, de inning en de uitbetalingen in één flow.

Met welke betaalmethoden kunnen gasten betalen als ze boeken?

Nederlandse kampeerders betalen meestal met iDEAL, de meest gebruikte online betaalmethode in Nederland. Via OPP kan een boekingsplatform ook methoden als Bancontact, creditcards en PayPal aanbieden, zodat gasten uit andere landen kunnen betalen zoals ze gewend zijn.

Helpt OPP ook verder dan alleen betalingen verwerken?

Ja. Tijdens de coronacrisis, toen kampeerders veel vragen hadden over boekingen en annuleringen, heeft OPP ANWB Camping geadviseerd en ondersteund bij het beantwoorden daarvan. De twee bedrijven werken sinds 2018 samen.

Is OPP betrouwbaar genoeg voor een bekend consumentenmerk?

Dat was de belangrijkste eis van ANWB Camping. Betalingen moesten voldoen aan de betrouwbaarheid en kwaliteit die mensen van de naam ANWB verwachten, en volgens ANWB Camping geeft OPP de garantie dat dit cruciale onderdeel van de dienstverlening soepel verloopt.

Gebruikte diensten

Online payments

Instant payouts

Business onboarding

Reporting

Customer onboarding

Partner portal

Merchant portal

First-line support

Dispute handling