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Built-in conflict resolution, minus the overhead
Let buyers and sellers resolve issues themselves, with a structured solution driven flow. No agents. No backlog. No friction.
Disputes resolved directly, while funds stay protected.
The flow guides users from conflict to closure, with funds held in escrow until both sides agree.
Whatever your size, sector, or stage of growth
Balance speed, trust, and operational efficiency
When
Vertical
Record shops
Then
Apply
Auto-escalate
Customisable solutions per vertical
Optimised solution flow based on millions of interactions and disputes.
Built-In User Communication
Buyers and sellers resolve everything inside your platform—no external tools, no confusion.
50k+
automated mediations handled each year
<1.28
days to resolve a mediation on average
>99%
of users never escalate to support after resolution
94%
of disputes resolved within 7 days
Fair, documented, and fully protected
GDPR-compliant user messaging and data handling
Complete audit trail for every case
Aligned with EU and UK consumer protection and dispute regulations
Built-in pathways for formal chargeback escalation when required
