Des versements plus rapides pour plus de 9 000 campings : comment ANWB Camping gère ses paiements de réservation avec OPP

ANWB Camping gère avec OPP les paiements vers plus de 9 000 campings en Europe : iDEAL pour les campeurs, versements bien plus rapides qu’avec sa banque.

OPP and ANWB Camping have worked together since 2018 on the payments between campers and more than 9,000 affiliated campsites across Europe. Campers book and pay on the platform with iDEAL and other familiar payment methods, and OPP pays each campsite out far faster than a bank transfer did.

ANWB Camping is one of the best-known names in Dutch camping. For decades, its guides have helped millions of campers find the right spot, from the Achterhoek to the Ardèche.

About ANWB Camping: from camping guide to the largest camping platform in the Netherlands

ANWB set up a separate branch for camping in 1983. Over the years, ANWB Camping went from informing campers about European campsites to letting them book one directly on anwbcamping.nl. That made it the largest camping provider in the Netherlands, with 3.2 million visitors a year looking for the right spot. Online service now runs through the whole journey, from finding a campsite to paying for it.

“With our various digital activities, we offer the customer optimal support throughout the entire customer journey.”

Erik Spliet, Marketing and Sales Manager at ANWB Camping

The challenge: campsite payouts that took more than two weeks

Paying for a booking is the last step of that journey, and it has to work. ANWB Camping used to process these payments through a bank, and it took more than two weeks before a campsite received its money. For thousands of campsite owners across Europe, that meant waiting for revenue campers had already paid. Campers, for their part, wanted to pay with iDEAL, the method most Dutch consumers use to pay online.

“Consumers expect this to be well-organised. Especially if you work with an established name like ANWB.”

Erik Spliet, Marketing and Sales Manager at ANWB Camping

ANWB Camping looked for a payment partner that could handle international payments, speed up payouts to campsites and offer iDEAL, and that met the standard of reliability and quality campers associate with the ANWB brand.

Our solution: online payments for campers, faster payouts to campsites across Europe

OPP runs the payments between campers and campsites on the platform. With OPP’s online payments, campers pay for their booking with iDEAL or another payment method they know. OPP then pays each campsite through its instant payouts, in the Netherlands and abroad, without the weeks of waiting the bank process used to cause.

OPP’s role went beyond processing. During the coronavirus crisis, OPP advised and supported ANWB Camping as it answered a wave of questions from campers about bookings and cancellations.

“With the expertise and experience of Online Payment Platform, we can continue to improve and streamline the payment process on our platform.”

Erik Spliet, Marketing and Sales Manager at ANWB Camping

The impact: peace of mind for campers and campsites

For campers, paying for a campsite now works the way they expect: they book and pay in one go, with iDEAL or another familiar method. Campsites no longer wait more than two weeks for their money, wherever in Europe they are. And for ANWB Camping, a crucial part of its service simply works, under a name people trust to get it right.

“We have the guarantee that a crucial part of our service runs smoothly. This not only contributes to a simple customer-friendly process with a small margin of error for both campers and campsites, but also strengthens the reputation of ANWB Camping as a reliable platform.”

Erik Spliet, Marketing and Sales Manager at ANWB Camping

What this means for you: why booking platforms need a payment partner built for platforms

If your booking marketplace takes payments on behalf of hundreds or thousands of providers, a bank transfer that takes weeks is a problem for every one of them. A payment partner built for platforms collects each payment with the methods your customers prefer, and pays every provider out quickly, across borders.

That is what OPP does for ANWB Camping, for more than 9,000 campsites at once.

Want to see how OPP could handle payments on your booking platform? Get in touch to learn more.

Talk to our team

Questions fréquentes

OPP peut-il effectuer des versements à des hébergeurs dans d’autres pays européens ?

Oui. ANWB Camping utilise OPP pour payer plus de 9 000 campings, aux Pays-Bas et ailleurs en Europe. La gestion des paiements internationaux est l’une des raisons pour lesquelles l’entreprise a transféré ses paiements de réservation de sa banque vers OPP.

Pourquoi passer par un prestataire de paiement plutôt que par une banque pour les paiements de réservation ?

Une banque transfère de l’argent, mais elle n’est pas conçue pour encaisser des paiements pour le compte de milliers de prestataires et reverser à chacun ce qui lui revient. Chez ANWB Camping, le traitement par la banque obligeait les campings à attendre plus de deux semaines pour être payés, et les campeurs ne pouvaient pas payer avec iDEAL. Un prestataire de paiement conçu pour les plateformes gère les moyens de paiement, l’encaissement et les versements dans un seul flux.

Quels moyens de paiement les clients peuvent-ils utiliser lors de la réservation ?

Les campeurs néerlandais paient surtout avec iDEAL, le moyen de paiement en ligne le plus utilisé aux Pays-Bas. Avec OPP, une plateforme de réservation peut aussi proposer Bancontact, les cartes de crédit ou PayPal, pour que les clients d’autres pays paient comme ils en ont l’habitude.

OPP apporte-t-il une aide au-delà du traitement des paiements ?

Oui. Pendant la crise du coronavirus, lorsque les campeurs avaient de nombreuses questions sur les réservations et les annulations, OPP a conseillé ANWB Camping et l’a aidé à y répondre. Les deux entreprises travaillent ensemble depuis 2018.

OPP est-il suffisamment fiable pour une marque grand public reconnue ?

C’était la principale exigence d’ANWB Camping. Les paiements devaient atteindre le niveau de fiabilité et de qualité que le public attend de la marque ANWB, et ANWB Camping indique qu’OPP lui garantit le bon fonctionnement de ce volet essentiel de son service.

Services utilisés

Online payments

Instant payouts

Business onboarding

Reporting

Customer onboarding

Partner portal

Merchant portal

First-line support

Dispute handling