Account Closing Policy

Account closing policy

To close your account with Online Payment Platform, you can submit a request to our support desk. The closing of the account will then be initiated by us. You can submit this request via

We do not charge any fees for maintaining an account with Online Payment Platform. However, we do expect you to keep us actively informed of any changes. If no transactions or changes have taken place on an account for a period of 24 months, we will close this account.

When your account is closed, your data will be anonymised or deleted by us, with the exception of the data that we are required to keep for legal purposes. This data will be anonymised at the end of the legal retention period.

Any outstanding funds or settlements will be paid out to you when you close your account if you have met all the conditions (such as identification). If you have not met the conditions or do not have an approved linked bank account, we will hold the funds in custody for a monthly fee. This monthly fee is 10% of the outstanding amount at the time of account closure. After one year we will definitively close the account